Gift Wrapping Service All Ocksujung products are delivered with: Packaging components may vary slightly depending on product type and availability.
Shipping Policy All orders placed on ocksujung.com are shipped via Ocksujung’s designated international carrier, Korea Post EMS.
Shipping Fee International shipping is complimentary on all orders. Orders are dispatched promptly after confirmation. Delivery time may vary depending on destination and local customs procedures. Please note that customs duties, import taxes, or other fees may be imposed by the destination country. These charges are determined by local regulations and are the responsibility of the recipient.
Designated Carrier Korea Post EMS (ePost): Tel. +82-2-2108-9895
For exchanges or returns, we strongly recommend using our designated carrier. Ocksujung is not responsible for delays or loss resulting from the use of other shipping providers. For further assistance, please contact: contact@ocksujung.com |
| Exchange & Refund Policy Products purchased on ocksujung.com may be returned or refunded within 14 days of receipt. Please note that exchanges are not available. If you wish to replace a product, kindly return the original item and place a new order.
Non-Returnable Cases Refunds or returns will not be accepted if: The product has been damaged due to customer handling. The product’s value has been reduced through use or partial consumption. The product’s value has significantly decreased after opening.
Return Shipping Costs Return shipping costs for exchanges or refunds are the responsibility of the customer, unless the return is due to product defect or shipping error. We recommend using our designated carrier for return shipments. Returns sent without prior coordination may result in delays. Refunds are processed after the returned product has been inspected. The timing of the actual refund may vary depending on your payment method.
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